Privacy Policy

Our Commitment to Your Privacy

At MPF Monterey Park Roofing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect information that helps us serve you better.

By using our website or services, you agree to the practices described in this policy. If you have questions about how we handle your information, please contact us anytime.

Information We Collect

Contact Information

When you request a quote or contact us, we collect basic information like your name, address, phone number, and email. This helps us respond to your inquiry and provide accurate service estimates.

Property Information

We may collect details about your property including address, roof type, age, and condition. This information helps us prepare accurate estimates and plan your roofing project properly.

Website Usage

Like most websites, we collect information about how visitors use our site. This includes pages viewed, links clicked, and general location data. We use this to improve our website and understand what information is most helpful.

How We Use Your Information

We use the information you provide to deliver quality roofing services. Here's what that means:

• Responding to your service requests and questions
• Preparing estimates and scheduling appointments
• Communicating about your roofing project
• Sending invoices and processing payments
• Following up after service completion
• Sending occasional updates about services or promotions (you can opt out anytime)

We don't sell your information to third parties. We only share it with service providers who help us run our business, like payment processors or scheduling tools.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes secure data storage, encrypted communications, and limited access to your information by our staff.

While we work hard to protect your data, no system is completely secure. We can't guarantee absolute security, but we're committed to maintaining industry-standard protections.

Cookies and Tracking

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Blocking cookies won't prevent you from using our site, but some features may not work as well.

Third-Party Services

We use trusted third-party services to help run our business, including form providers, payment processors, and communication tools. These services may collect information as described in their own privacy policies.

We only work with reputable companies that maintain strong privacy standards. However, we're not responsible for their privacy practices, so we encourage you to review their policies too.

Your Privacy Rights

You have rights regarding your personal information. Here's what you can do:

• Request to see what information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information (with some exceptions)
• Opt out of marketing communications
• Withdraw consent for data collection

To exercise these rights, contact us using the information below. We'll respond to your request within a reasonable timeframe.

California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can request information about what personal data we've collected and how we've used it in the past 12 months.

We don't sell personal information as defined by the CCPA. If our practices change, we'll update this policy and provide appropriate opt-out options.

Children's Privacy

Our services are intended for adults. We don't knowingly collect information from children under 13. If you believe we've collected information from a child, please contact us so we can delete it.

Data Retention

We keep your information as long as necessary to provide services and meet legal obligations. This typically includes the duration of your project plus several years for warranty records and business documentation.

When we no longer need your information, we'll delete it or make it anonymous so it can't identify you.

Changes to This Policy

We may update this privacy policy as our business or legal requirements change. We'll post any updates on this page with a new "Last Updated" date.

For significant changes, we'll notify you by email or through a notice on our website. Continuing to use our services after changes means you accept the updated policy.

Contact Us About Privacy

If you have questions or concerns about this privacy policy or how we handle your information, please reach out: